Month: May 2026

How AI Chatbots Are Changing Customer Support?

By Sylvia Zick AI chatbots are transforming customer support right now. They answer questions instantly, handle routine issues without human agents, and help businesses scale support without skyrocketing costs. In my 20 years working with companies on customer experience, I, Sylvia Zick, have watched support teams scramble to keep up with demand—until chatbots stepped in. …